Raise A Warranty Claim In Under 2 Minutes.
Every Odinson hybrid solar inverter carries a 3 year warranty with pan-India service support. Fill the short form below and send it by WhatsApp, email or a call — whichever you prefer. Our engineers usually respond within 30 minutes on working days.
- 3 Year Warranty
- BIS Approved Units
- ~30 Min Response
- Pan-India Service
Choose How You Want To Reach Us.
All three channels reach the same Odinson service desk. WhatsApp is fastest because you can attach photos of the unit, display error and invoice.
WhatsApp (Fastest)
Send your model, serial number, invoice and photos or a short video of the fault.
+91 99267 01304 →Best when you have the invoice PDF, installation photos and detailed fault notes to attach.
info@odinsonsolar.in →Phone Call
Speak to an engineer for urgent breakdowns. Mon – Sat, 10:00 AM – 7:00 PM IST.
+91 99267 01304 →Fill Once, Send Anywhere.
Complete the details below, then pick WhatsApp, Email or Call. We build the full claim message for you so nothing is missed and your claim is processed faster.
- Keep ready: purchase invoice / order number
- Keep ready: model number & serial number from the unit label
- Keep ready: photo of the error on the LCD display
- Keep ready: photo of the installation and wiring
Our Warranty Claim Process.
Transparent, tracked and handled by Odinson engineers — not a call centre script.
- 1. Claim receivedYou send the form via WhatsApp, email or call. We log the claim against your invoice and serial number.
- 2. Remote diagnosisAn engineer reviews photos, error codes and settings. Most issues are configuration related and get solved on the same call.
- 3. Decision & approvalIf it is a genuine warranty fault, we approve repair or replacement within 24–48 working hours.
- 4. Repair or replacementUnit is serviced through our nearest partner or collected for workshop repair, then returned and re-commissioned.
What Is Covered — And What Is Not.
Clear boundaries so there are no surprises when you need service.
Covered
- Manufacturing defects in the inverter
- Internal component or board failure under normal use
- MPPT charge controller malfunction
- Display, control board and communication port faults
- Failure within the 3 year warranty period from invoice date
- Remote diagnostic and configuration support
Not Covered
- Physical damage, water ingress beyond the unit's IP rating, fire or impact
- Lightning strikes, voltage surges and other acts of nature
- Incorrect installation, wrong wiring, wrong battery voltage or overloading
- Unauthorised opening, repair or modification of the unit
- Rodent or pest damage and corrosion from harsh environments
- Batteries, panels, cables and accessories not supplied by Odinson
- Missing, tampered or unreadable serial number / invoice
Quick Checks That Solve Most Faults.
Around half the issues we receive are settings or wiring related and can be fixed in minutes.
Confirm the solar isolator, battery breaker and AC input MCB are all switched on and not tripped.
A deeply discharged bank can stop the inverter from starting. Measure the bank voltage at the terminals.
Note the exact code shown — it tells our engineer instantly whether it is overload, over-temp or a PV fault.
Wrong SBU/SUB or charger source settings often look like "solar not working" or "battery not charging".
String voltage must be inside the MPPT range and under 500VDC open-circuit, with correct polarity.
Switch off heavy loads, power the unit down fully for two minutes, then restart and observe.
Common Claim Questions.
How long is the Odinson warranty?
All Odinson hybrid solar inverters carry a 3 year warranty from the date of the original invoice, with pan-India service support.
What documents do I need to claim?
Your purchase invoice or order number, the model and serial number from the unit label, and photos or a short video showing the fault or the LCD error code.
How fast will someone respond?
Typically within 30 minutes during working hours (Mon–Sat, 10:00 AM – 7:00 PM IST). Diagnosis and a decision usually follow within 24–48 working hours.
Will you repair or replace the unit?
Most faults are repaired. Where a repair is not practical within the warranty period, the unit is replaced with the same or an equivalent model at Odinson's discretion.
Who pays for shipping the unit?
Shipping arrangements depend on your location and the nature of the fault. Our service desk will confirm the exact process when your claim is approved.
Is the warranty transferable if I sell the inverter?
The warranty applies to the original purchaser against the original invoice. Contact us before any transfer and we will advise on a case-by-case basis.
I bought from a dealer — do I claim with them or with Odinson?
You can do either. Raising the claim directly with Odinson is usually faster; we will coordinate with your dealer where a site visit is needed.
Don't Wait — Talk To An Odinson Engineer.
Urgent breakdowns get priority. Call or WhatsApp us with your model and error code and we will start diagnosing immediately.