Refund & Return Policy

1. General Guidelines

We want you to be completely satisfied with your purchase from Solar Trust Power Solutions (Odinson Energy). Due to the heavy, technical, and specialized nature of solar inverters, batteries, panels, and related equipment, refunds and returns are not applicable on products purchased from us.

Replacement is available only when a product is received with physical damage, subject to timely reporting, submission of the required evidence, and verification by our team.

2. No Refund or Return

• No Refunds: Refunds are not applicable for products purchased from Solar Trust Power Solutions (Odinson Energy), including products purchased online or directly from us.
• No Returns: Products cannot be returned after delivery merely because the customer has changed their mind, no longer requires the product, or has ordered an unsuitable product.
• No Cash or Payment Refund: In the event of an eligible physical-damage claim, the resolution will be replacement of the damaged product and not a refund of the purchase amount.

3. Physical Damage Replacement

If a product is received with visible physical damage, the customer may request a replacement subject to verification.

• Unboxing Video Required: To claim replacement for physical damage, you must record a clear, continuous, and unedited unboxing video starting from the sealed package and continuing until the product has been fully unpacked.
• Reporting Window: Any physical damage must be reported to us within 24 hours of the delivery timestamp.
• Photographs Required: Clear photographs of the outer packaging, shipping label, damaged packaging, and damaged product must be provided along with the unboxing video.
• Verification: Our team will review the submitted photographs, video, packaging condition, and other relevant information to determine whether the damage qualifies for replacement.
• Replacement: If the physical-damage claim is verified and approved, we will arrange replacement of the damaged product, subject to product availability and applicable logistics arrangements.

4. Non-Replacement Scenarios

Replacement will not be applicable under the following conditions:

• Change of Mind: Deciding that you no longer want the product after purchase or delivery.
• Incorrect Selection: Ordering an inverter, battery, panel, or other product that is unsuitable or incompatible with your requirements.
• Installation Damage: Products damaged due to faulty wiring, reverse polarity, overloading, improper installation, electrical faults, or unauthorized installation attempts.
• Physical Damage After Delivery: Damage caused after the product has been delivered to the customer or during installation, handling, transportation arranged by the customer, or use.
• Missing Unboxing Evidence: Physical-damage claims submitted without the required continuous unboxing video and supporting photographs may not be accepted.
• Late Reporting: Physical damage reported after 24 hours from the delivery timestamp will not ordinarily qualify for replacement.
• Missing Packaging: Replacement claims may not be accepted where the original packaging, accessories, manuals, warranty cards, or other supplied materials have been discarded or are unavailable for verification.

5. Replacement Process & Timelines

• Report: Contact our support team within 24 hours of delivery with your Order ID, unboxing video, and clear photographs of the physical damage.
• Inspection: Our team will review the submitted evidence and may request additional photographs, videos, or information where required.
• Approval: If the physical damage is verified and the claim is approved, the replacement process will be initiated.
• Replacement Unit: A replacement unit will be dispatched subject to availability and completion of the applicable verification and logistics process.
• No Refund: An approved physical-damage claim results in replacement only. No refund will be issued in place of the replacement.

6. Replacement vs. Warranty Claims

This replacement policy applies specifically to products that are received with physical damage at the time of delivery and reported within the applicable reporting period.

If the product develops a technical fault or performance issue after delivery, such issue will be handled under the applicable Manufacturer Warranty Policy. Repair or replacement under warranty will be subject to the manufacturer's warranty terms and conditions. A refund or return will not be applicable.

7. How to Report Physical Damage

To report a physically damaged product and request a replacement, please contact our support team within 24 hours of delivery with your Order ID and the required photographs and unboxing video: