Refund & Return Policy

1. General Guidelines

We want you to be completely satisfied with your purchase from Solar Trust Power Solutions (Odinson Energy). However, because solar inverters, batteries, and panels are heavy industrial goods, standard e-commerce "change of mind" returns are not feasible. Returns and refunds are primarily reserved for order cancellations prior to dispatch or for goods that arrive damaged or defective.

2. Order Cancellations

• Before Dispatch: If you cancel your order before it has been handed over to our logistics partner, you are eligible for a 100% full refund. Please contact us immediately via phone or WhatsApp if you need to cancel.
• After Dispatch: Once an order has been shipped, it cannot be straightforwardly cancelled. If you refuse delivery, the cost of two-way shipping and handling charges will be deducted from your final refund amount.

3. Damaged or Defective Items (DOA)

We take extreme care in packaging our inverters, but transit damage can occasionally occur.

• Unboxing Video Required: To claim a return for physical damage or missing parts, you must record a clear, continuous, unedited unboxing video starting from the sealed package.
• Reporting Window: Any physical damage or "Dead on Arrival" (DOA) technical defects must be reported to us within 24 hours of the delivery timestamp.
• Resolution: Upon verification of the video and photos, we will arrange a reverse pickup (if available in your pin code) or ask you to ship it via a designated carrier. We will dispatch a replacement unit or issue a full refund once the damaged unit is in transit back to us.

4. Non-Returnable Scenarios

We do not accept returns or process refunds under the following conditions:

• Change of Mind: Deciding you no longer want the product after it has been delivered.
• Incorrect Sizing: Ordering an inverter that is too small or incompatible with your load/battery setup without consulting our technical team prior to purchase.
• Installation Damage: Products damaged due to faulty wiring, reverse polarity, overloading, or unauthorized installation attempts by non-qualified personnel.
• Missing Packaging: Products returned without their original box, user manuals, warranty cards, and accessories.

5. The Refund Process & Timelines

• Inspection: Once a returned item reaches our warehouse, it will undergo a technical inspection (usually within 2 business days).
• Approval: If the return is approved, a refund will be initiated to your original method of payment.
• Timeline: Depending on your bank or payment gateway (Razorpay, Cashfree, Stripe, etc.), it typically takes 5 to 7 business days for the credited amount to reflect in your bank account or credit card statement.

6. Returns vs. Warranty Claims

The return and refund policy is strictly for the initial delivery window (first 24-48 hours). If your inverter develops a fault after this period, it falls under our Manufacturer Warranty Policy. We will repair or replace the unit as per the warranty terms, but a direct refund will no longer be applicable.

7. How to Initiate a Return or Cancellation

To request a cancellation, report a damaged delivery, or inquire about a refund, please contact our support team immediately with your Order ID and relevant media (photos/videos):