Shipping & Delivery Policy

1. Processing & Dispatch

We process all orders placed on odinsonsolar.in quickly to ensure timely delivery of your solar equipment.

• Dispatch Timeline: Standard orders are processed, packed, and handed over to our logistics partners within 1 to 3 business days (excluding Sundays and public holidays).
• Cut-off Time: Orders placed after 2:00 PM IST will be considered as received on the following business day.
• Pre-Orders: If an item is on backorder or out of stock, the estimated dispatch date will be communicated to you before or immediately after purchase.

2. Shipping Charges

Because solar inverters are heavy industrial goods, shipping costs vary based on the volumetric weight of the product and the delivery destination.

• Calculation: Exact shipping charges are calculated dynamically at checkout based on your delivery PIN code.
• Promotions: We may occasionally offer free or discounted shipping for specific products, order values, or zones. Such offers will be clearly visible on the product page and checkout.
• Additional Fees: Standard shipping covers delivery to the ground floor of your premises. Extra charges may apply if specialized handling or upper-floor delivery is required by the local courier hub.

3. Estimated Transit Times

Once dispatched from our warehouse in Madhya Pradesh, the estimated delivery time depends on your region:

• Central India (MP, Chhattisgarh): 2 – 4 business days.
• North & West India (Delhi, UP, Gujarat, Maharashtra): 3 – 5 business days.
• South & East India (Karnataka, TN, West Bengal, etc.): 4 – 7 business days.
• North-East India & Remote Areas: 7 – 10+ business days.

Note: These are estimates provided by our logistics partners. Exact delivery dates cannot be guaranteed due to the nature of heavy-goods road transport.

4. Order Tracking

Once your inverter has been dispatched, you will receive a shipping confirmation email and a WhatsApp/SMS alert containing your Airway Bill (AWB) number and a tracking link. You can use this link to monitor the progress of your shipment in real-time on the courier partner's website.

5. Receiving Your Delivery (Important)

Solar inverters contain sensitive electronics. It is vital that you inspect the shipment immediately upon arrival, before the delivery driver leaves.

• Visual Inspection: Check the outer box for any severe dents, tears, or signs of water damage. If the packaging looks heavily compromised, do not accept the delivery or clearly write "Damaged Box" on the courier's Proof of Delivery (POD) slip before signing.
• Unboxing Video: To be eligible for transit damage claims, you must record a clear, continuous, unedited video of the package being unboxed.
• Reporting Damage: If the product inside is damaged, notify us via phone or WhatsApp within 24 hours of delivery, providing your unboxing video and photos.

6. Non-Serviceable Pin Codes

While our logistics network covers over 20,000 pin codes across India, there are certain remote or restricted areas where heavy-goods delivery is not possible. If your pin code is unserviceable, our checkout system will notify you. If an order slips through, our team will contact you within 24 hours to cancel the order and process a full refund, or arrange delivery to the nearest accessible transport hub.

7. Delays & Exceptions

Odinson Energy (Solar Trust Power Solutions) shall not be held liable for delivery delays caused by factors outside our direct control, including but not limited to:

• Extreme weather events (heavy rains, floods, cyclones).
• State border closures, lockdowns, or regulatory checks.
• Transporter strikes or localized political disruptions.
• Incomplete or incorrect delivery addresses provided during checkout. (In such cases, rerouting charges may be billed to the customer).